What happens if a request pends for review?

You can view pended authorizations for your practice by logging in to the platform and selecting the “pended” filter on the left side of the page. Each authorization will have a pend reason which explains why the authorization is pending and any actions you need to take to resolve the issue. In addition, a member of our team will call to let you know if we need additional information.

Our team of physicians and nurses carefully review service requests that are not auto-approved against our guidelines. This team will get in touch with you with any questions.

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