You can view pended authorizations for your practice by logging in to the platform and selecting the “pended” filter on the left side of the page. Each authorization will have a pend reason which explains why the authorization is pending and any actions you need to take to resolve the issue. In addition, a member of our team will call to let you know if we need additional information.
Our team of physicians and nurses carefully review service requests that are not auto-approved against our guidelines. This team will get in touch with you with any questions.