How to edit a request:
- After signing in to the Cohere platform and landing on the dashboard, navigate to the patient summary by locating and clicking the specific patient through an existing authorization.
- From the patient summary, you will be able to view a comprehensive list of previously submitted authorizations in Cohere, including those created by users at your organization and other organizations, if applicable.
- Select the 'More Detail' button to view the option to edit the details of your request.
- Select 'Edit'
- The request form will populate on your screen.
- In addition to the fields in the request, you also have the ability to edit attachments and clinical assessment questions.
Once you have completed making the intended changes, please be sure to press the 'Save' button. In this situation "save" = "submit".
If you need additional support with making edits to your Humana authorizations, please contact Cohere by submitting a support request form.
- If you are adding new codes and/or units to your authorization, and you have not submitted a claim yet, please include them in that claim submission.
- If you are adding new codes and/ or units to your authorization, and you HAVE already submitted a claim, please submit a new claim to ensure they are paid properly.
In addition to editing pended or draft authorizations, you have the ability to edit approved authorizations. Based on the fields that are updated, you will see different messages in the portal informing you how those changes will be handled.
|Type of edit||Description||Fields this applies to:|
|Simple edit||Any edits to these fields will not cause the request to be withdrawn, resubmitted, or creation of a new authorization. The authorization number remains the same.||
|Withdraw & replace||Edits to these fields will result in the original request being withdrawn and a new service request will be submitted. You will receive a new authorization number for this edit.||
|Unable to edit||Please submit a request form or call us to edit these fields.||
*For authorizations that have expired and one-time procedures that are outside of the given 90-day window, any edits to the service date may cause the result to pend for review.*