How can I contact Cohere?

Contacting Cohere Health's support team is quick and easy. Our current hours of operation are 8 am - 8 pm Eastern time (Monday - Friday)

  • You may submit a Support Request Form* for nearly all of your requests or questions. This allows you to get the help you need without having to make a phone call!
  • If you would like to speak with someone directly, please call (833)-283-0033**.

*Please do not submit any Protected Health Information (PHI) or other confidential patient information via this form.

**Before you call, we may be able to save you time!

Here you will find some quick resources for some of the most common topics for which users contact Cohere. Are you looking to:

Submit an authorization?
Available Resources

Benefits

Click here to be directed to the platform for faster submissions!

The average time it takes to submit an authorization through the portal is 3.5 minutes less than the average time it takes to submit an authorization by phone.

Check the status of an authorization?
Available Resources

Benefits

This can be done with no wait times, and no need to reach out for support by using these alternatives!

Edit or withdraw an existing authorization?
Available Resources

Benefits

Ability to do this depends on the payer for the patient, this article will be a great guide to navigate how to make those changes.

Get an answer to a general question or need help troubleshooting?
Available Resources

Benefits

Our Learning Center is full of content that is regularly updated and added to, all with the goal of providing you with all the self-service resources you need to succeed.

 

You may benefit from this article that details how to use our Learning Center, or this webinar that gives an in-depth look at how to get the most out of this resource.

Have more questions?
Submit a request