Frequently Asked Questions
Learn more about how to contact us and view frequently asked questions.
About Cohere
- What health plans does Cohere work with?
- How can someone from outside of our organization view an approved Cohere authorization?
- Does Cohere handle claims payment?
- Do I have to use Cohere to submit home health, durable medical equipment, or imaging requests if they are related to musculoskeletal care?
- What Internet browsers are compatible with Cohere’s platform?
- Does Cohere integrate with our electronic health record (EHR)?
Authorizations
- How can I check the status of an authorization?
- Is there a limit to how many procedure codes and diagnosis codes I can submit with my request?
- Is it necessary to upload clinical documents as attachments with our requests?
- What happens if a request pends for review?
- Can you start a request, save it, and come back at another time?
- What is your turnaround time for pended authorizations?
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Humana
- What Humana business lines are/ are not accepted?
- Is Cohere connected to Humana’s claims system?
- Where can I see the details of what clinical scope/codes are delegated to Cohere for authorization?
- What types of services do we NOT use Cohere for?
- Is outpatient therapy performed in a skilled nursing facility or nursing home within Cohere’s scope?
- We work in a chiropractor’s office, submitting both physical therapy and other services. Should we use Cohere?
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Pain Management
Support & Troubleshooting
- What should I do if the provider and/or facility are missing from Cohere?
- Issues with accessing the Cohere Platform
- How can I add or change the TINs associated with my account?
- I haven't received my activation email, even though I submitted a registration form.
- How do I reset my password?
- How can I contact Cohere?
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Therapy
- If we get an auth and the number of units shows none, is it unlimited visits for the date range?
- Where/ how should I enter the requesting provider, ordering physician, and therapist?
- Are there specific forms to document the Patient Reported Outcome Measures (PROMs)?
- Can you request more than the suggested number of visits?
- If a patient has therapy in a facility that differs from the request, should we submit another request? Will it be denied if there's already another authorization?
- Why is an authorization needed for initial therapy visit requests and subsequent therapy visit requests?
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Training Materials
View user guides, videos, webinar recordings to get started using Cohere today!
Getting Started with the Basics
Understanding Cohere Approvals
Tip Sheets
Short resources aimed at answering your specific questions on a variety of topics.
Platform Functionality
Clinical "How To's"
Clinical Assessment Questions
Access printable copies of the clinical questions.
Cardiology
Pain Management
Promoted articles
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